La catena del profitto nei servizi
James L. Heskett - Leonard Schlesinger - Sasser W. Earl
Sperling & Kupfer
Translation by M. Colombo.
Milano, 1998; paperback, pp. 378, cm 13x18.
(Economia & Management).
series: Economia & Management
ISBN: 88-200-2601-5 - EAN13: 9788820026011
Languages:
Weight: 1.81 kg